Telephone Engineers in Cornwall
From our headquarters in Cornwall we offer a variety of services tailored for the residential telephone customer.
Our residential telecomm services
- Extra telephone sockets:- extensions wired for broadband /ADSL points, fax machines and alarm panels
- Re-wiring:- includes relocation of existing sockets, tidying old cabling and the removal of redundant cables
- Broadband faults:- If you’re experiencing problems with your broadband dropping out or a slow connection, then you internal wiring may be at fault...see broadband service for further information
- Home networking:- With the expansion of Broadband in homes and home offices, you may need to share your broadband access with different computers, we can install small networks that will link your computers through Cat 5e cabling to your main router, allowing simultaneous use of the broadband connection...see office data cabling & home networking for further information
- Fault finding & repair:- your service provider, will only maintain the telephone wiring up to your master socket, after this point it becomes your responsibility to maintain. We can diagnose any faults on your cabling and if proves to your wiring we can repair it .
How to test your phone in the master socket before contacting your service provider!
Until recently British Telecom were responsible for providing and maintaining your phone line. However OFTEL have now allowed other companies to provide telephone services and therefore BT do not directly maintain any phone lines or equipment, even if you pay your bill to BT. This job is now the responsibility of Openreach and are the only company that can maintain your phone line up to the demarcation point at your premises.
What is a demarcation point?
Normally it is a NTE 5 or master socket like the one pictured below, however it could be any number of other connection points depending on how your phones have been wired in the past.
NTE 5
The majority of premises now have an NTE 5 installed and this is the point that your service provider will guarantee the phone service to. Any wiring past this point is your responsibility to maintain. If you have a fault on your wiring it is a good idea to test the line at the internal NTE 5, by removing the face plate, when the front screws are removed from the NTE 5 the complete lower portion of the socket can be taken off, and plugging a telephone into this internal socket, if the fault still exists at this point then contact your service provider to report the fault.
On the back of this lower section are the terminals for extension wiring, the lower section is connected to the back of the box using a plug built-in to the panel. The built-in plug is a standard BT plug and the socket in the box is a standard BT style socket, this arrangement means that all the internal wiring can be easily disconnected for fault finding.
When calling your service provider to report a fault they will often advise that you remove this lower section and connect a phone to test the line before sending an engineer. If you are unsure about completing this then we can send an engineer out to complete this test for you and diagnose any faults that exist
Our Prices
View our residential pricing